2022 - CurrentOwner
My IP Gear
2005 - CurrentCIO
Leveraged Open Source Software (OSS) to build entire product line for sale to network of both telecom and data resellers (Interconnects, Network Solutions Providers, & Managed Service Providers). Trained in-house support staff and external/authorized partner support personnel.
Designed and maintained network infrastructure, servers, and workstations. Developed corporate, product, and partner websites. Launched online billing platform used by sales staff with customer portal, and integrated with company product line (for in-house use and sale).
Led marketing efforts with consistent branding across all aspects of business (sales, marketing, & support materials). Built in-house video recording studio, launched YouTube channel, and Social Media Presence (Facebook, LinkedIn, Twitter).
1994 - 2010Level 3 Support & Installer
Voice Mail, Inc
Built, installed, and repaired voice processing systems from a large variety of manufacturers. Traveled nation-wide to integrate systems with customer telephone switch, and trained onsite support staff.
Designed and maintained network infrastructure, servers, and workstations. Developed the corporate website, intranet employee helpsite, and in-house sales & purchasing platform.
US Web Institute
Developed just over 200 Websites for various companies and organizations, as business demand outstripped the students' ability to supply. Provided consultation with all clients, collected necessary information, and defined specific project goals & expectations.
1997Trainer & Technical Support
Designed and maintained network infrastructure, servers, workstations, and telephone system. Trained personnel on various procedures, and provided helpdesk support to users.
2002Tennessee Technological University
Masters of Business Administration (MBA)
Concentration in Management Information Systems (MIS) with special approval to complete entire graduate program in a single year! Graduating GPA: 3.3
2001Tennessee Technological University
Bachelor of Science in Management Information Systems (MIS)
Dean's List. Graduating GPA: 3.2